This program contains 6.5 hours of Professionalism Content from LSO
This program contains 1.5 hour of EDI Professionalism Content from LSO
Supported By
Strategic Partners
Concept
As part of the wider Canadian Legal Innovation Forum - ADB Insights is organizing a series of design thinking workshops across Canada.
The purpose of the workshops is to build a local and national network of innovators collaborating to solve challenges faced by the legal sector. Participants will learn and employ design thinking frameworks to address them. Participants will be a mix from law firms, in-house counsel, academia and vendors.
Why attend the workshop?
The legal sector faces disruptive challenges to its existing model. These challenges centre around technological change, increased competitive/client pressure on traditional legal service delivery models and engaging and retaining talent. Design thinking offers a toolkit for legal practitioners to help address these challenges.
Learn and use design thinking methodology to create a foundation for a structured, methodological approach to challenges you are facing in your practice.
Develop an innovation strategy for your law firm/law department that is structured, sustainable and iterative.
Develop a toolkit to help you collaborate better with clients, stakeholders and partners.
Build a network of like minded legal innovators.
What is design thinking? Find out more here.
Key Information
Workshop is in Toronto in June (date being confirmed)
Facilitation partner is Keren Perla (Design Specialist) who is a highly experienced facilitator in design-thinking methodology.
60 attendees maximum per workshop. Participants split between: law firms, in-house counsel, academics and legal sector service providers. All levels of career experience encouraged to join as well as non-lawyers.
Half-Day, morning session.
CBA/CCCA members are entitled to a 25% discount off of the registration fee.
Themes & Example Challenges
The workshop will focus on themes (and specific challenges related to the themes) faced by the legal sector and then use the design-thinking methodology to address them. Themes and underlying challenges outlined below.
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IMPROVING THE USER EXPERIENCE. For lawyers, providing legal expertise is a given. The key area where lawyers can differentiate themselves is through enhanced service delivery. This applies to lawyers working both in private practice and in-house. How can the end user journey - client and business - be re-imagined?
EXAMPLE CHALLENGES:
• Re-mapping a common end-user experience of legal service delivery (e.g. new file/client intake, integrating client feedback into workflow, demonstrating value)
• Organizing people, process and technology to deliver innovative solutions to clients (apart from pricing)
• Developing strategic, collaborative relationships with clients and vendors to create win-win outcomes
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TALENT – THE RECRUITMENT, RETENTION AND PURPOSE PUZZLE. Talent is the core asset of the legal sector. Yet, there are many dynamics at play when it comes to engaging, retaining and developing lawyers. How can the recruitment, retention and purpose puzzle be better mapped?
EXAMPLE CHALLENGES:
• Developing a recruitment and retention strategy for Millennials, Generation Z
• Providing alternative career paths (e.g. technologists, project management, secondments)
• Defining, building and sustaining a purpose driven culture in law firms + legal departments
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ENHANCING PROCESSES. Delivering legal services efficiently is a challenge. How can enhanced internal processes drive improved service delivery from private practice and in-house counsel? How can a law department shift from cost-centre to value-creator? How can proven process management techniques used by other sectors apply to private practice?
EXAMPLE CHALLENGES:
• Re-mapping common legal processes (e.g.billing, contract management, NDAs)
• Integrating third parties (partners, competitors) to help solve workflow challenges
• Moving the practice of law to paperless for efficiency, flexibility and mobility
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Structure
Pre-Workshop
Attendees briefed on the themes that will be covered in the workshops approximately 2 weeks in advance. They will be given reading materials outlining themes and design thinking methodologies for application during the workshop.
During the Workshop
3 x presentations from in-house counsel, law firms and legal sector service providers on challenges they are facing in their day to day work providing real-world context. The challenges will be related to the defined themes of the workshop.
Facilitation. The facilitation partner – Keren Perla (Design Specialist) - for the workshop will outline and review the key tenets of design thinking. Each group will be assigned a theme (with example challenges) to tackle during the collaboration exercise.
Collaboration Exercise. The attendees will be broken into working groups of 6-8 people. Each group will be a blend of practitioners from in-house, law firms and legal sector service providers at different points in their career. Each group will be assigned one of the 3 challenges (with example challenges) and then will collaborate to apply the design thinking framework in a sprint format.
Presentations. Groups will then present the first iteration of their proposed solutions/prototypes to the wider group. The focus will be on the process of collaboration, not necessarily outcomes - both success and failure will be actively encouraged.
Post-Workshop
Collaboration Teams will be encouraged to continue discuss their learnings after the workshops or other connections they make in the workshops.